DELL Freshers Recruitment

April 10, 2008 Posted by JobsAdda.com

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Urgent openings for “TECHNICAL SUPPORT EXPERT” at DELL, Cont: Vijay Kumar D, 9866208999

About Dell Worldwide

One of the world?s largest PC manufacturers
Rated among the most admired companies in the world
Ranked No.25 on the Fortune 500
Pioneer of the Direct Selling Model and a premier provider of technology products and services.

Principal accountabilities :

Provide first-level technical support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have technical issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Identify and provide input on unique or recurring customer problems.

Be a champion of Dell specific tools, troubleshooting procedures. Provide Dell Solution Network feedback at all times

Experience : 0 – 3 years

Education : Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location : Hyderabad

Key Skills: ”Excellent comm skills”,”Willing to work at Night Shift”

Job Ref code: ”Technical Support Expert”

Industry: IT/ Computers – Hardware

Role: • Technical Support Executive ( voice) • Customer Service Executive (Voice)

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