Dell Recruits Freshers
August 26, 2008 Posted by JobsAdda.com
Don't want to miss a single bit? Subscribe to our RSS Feed!
BPO Jobs for Freshers at Dell
Experience: 0 – 3 Years
Location: Hyderabad / Secunderabad,
Asia
Education:
UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
âProvide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
âGuide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
âEscalate problems when unable to resolve customer issues.
âLog and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile:
GOOD COMMUNICATION SKILLS.
WILLING TO WORK IN NIGHT SHIFTS.
GOOD TECHNICAL ACUMEN AND HARDWARE KNOWLEDGE.
GOOD CUSTOMER FOCUS.
GRADUATES IN ANY STREAM.
UNDER GRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.
Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Contact Details
Company Name: Dell International Services
Website: Not Mentioned
Executive Name: Charles
Address: Not Mentioned
Email Address: Charles_Rapaka@dell.com
Telephone: 9849222353
Keywords: Technical Support Executive / Senior Technical Support Executive
Reference ID: TECH HIRING
How to Apply
Click here to Apply
