Dell Recruits Freshers

August 26, 2008 · Filed Under BPO Jobs, Fresher Jobs

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BPO Jobs for Freshers at Dell

Experience: 0 - 3 Years

Location: Hyderabad / Secunderabad,
Asia

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Industry Type: BPO/ITES /CRM/Transcription

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Job Description:
âProvide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
âGuide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
âEscalate problems when unable to resolve customer issues.
âLog and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile:
GOOD COMMUNICATION SKILLS.
WILLING TO WORK IN NIGHT SHIFTS.
GOOD TECHNICAL ACUMEN AND HARDWARE KNOWLEDGE.
GOOD CUSTOMER FOCUS.
GRADUATES IN ANY STREAM.
UNDER GRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details

Company Name: Dell International Services

Website: Not Mentioned

Executive Name: Charles

Address: Not Mentioned

Email Address: Charles_Rapaka@dell.com

Telephone: 9849222353

Keywords: Technical Support Executive / Senior Technical Support Executive

Reference ID: TECH HIRING
How to Apply
Click here to Apply