IBM Recruits IT Graduates ITIL- CO-ORDINATOR’S
March 9, 2009 Posted by JobsAdda.com
ITIL- CO-ORDINATOR’S
Job Description
# Overall responsibility for the resolution of all problems and implementation of changes
# Manage all problems in accordance with the Problem & Change Management processes
# Minimize the impact of problems on the availability of services
# Ensure the quality, accuracy & timely resolution of Problems
# Manage the root cause analysis process for problems that affect availability
# Responsibility for the creation, coordination, consolidation and monitoring of change schedules.
# Responsibility for ensuring that all Changes are appropriately documented, approved & accurate.
# Responsibility for ensuring that all Changes are accurately implemented on time.
# Drive proactive quality improvement
# Produce weekly Problem & Change management statistics,Independently generates solutions, based on analytical skills and business knowledge,Analyzing client business requirements.
2+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management
# Ability to co-ordinate work between teams across geographies,ITIL Foundation Certification/ITIL Practioners Ceritification/Knowledge of BS15000/ISO20000/Knowledge of BS7799/ISO 2700 1/Microsoft Operations Framework.
# Technical Skillls :
IT Savvy, Basic Networking Concepts, Demonstrates professional knowledge of client’s environment, platform and systems development and systems/network operations,Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure system performance issues.
WEEKEND EVENT ON EVEY SATURDAY AT BANGALORE ..10:00 AM TO 1:00 PM….EMBASSY GOLF LINKS..BLOCK D.
Desired Profile
Job description
# Overall responsibility for the resolution of all problems and implementation of changes
# Manage all problems in accordance with the Problem & Change Management processes
# Minimize the impact of problems on the availability of services
# Ensure the quality, accuracy & timely resolution of Problems
# Manage the root cause analysis process for problems that affect availability
# Responsibility for the creation, coordination, consolidation and monitoring of change schedules.
# Responsibility for ensuring that all Changes are appropriately documented, approved & accurate.
# Responsibility for ensuring that all Changes are accurately implemented on time.
# Drive proactive quality improvement
# Produce weekly Problem & Change management statistics,Independently generates solutions, based on analytical skills and business knowledge,Analyzing client business requirements.
2+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management
# Ability to co-ordinate work between teams across geographies,ITIL Foundation Certification/ITIL Practioners Ceritification/Knowledge of BS15000/ISO20000/Knowledge of BS7799/ISO 2700 1/Microsoft Operations Framework.
# Technical Skillls :
IT Savvy, Basic Networking Concepts, Demonstrates professional knowledge of client’s environment, platform and systems development and systems/network operations,Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure system performance issues are resolved.
Required
• Bachelor’s Degree in Information Technology
• IT Savvy, Basic Networking Concepts : Applied
• Demonstrates professional knowledge of client´s environment : Applied
• Platform and systems development and systems/network operations : Applied
• Demonstrates analytical ability and creativity in resolving : Applied
• Client personnel to implement technical solutions : Applied
• English: Fluent
Experience 2 – 6 Years
Industry Type IT-Hardware & Networking
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Bengaluru/Bangalore, Chennai
Keywords ITIL ,Networking Concepts,Microsoft Operations Framework,Problem & Change Management
If you meet the above mentioned criteria, apply online
How To Apply
If you have registered in naukri.com, click here
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