MphasiS Recruits Freshers Senior Technical Support

October 1, 2008 Posted by JobsAdda.com

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Spot offers for Technical Support Associates/ Senior Technical Support

Job Description

Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.

Desired Profile

Strong written and verbal English communication skills
? Working knowledge of desktop PC and peripheral devices.
? Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
? Proven understanding of Windows OS (XP/2000/ NT) in a network environment
? Proven knowledge in Word Processing, Spreadsheet and Database Software packages
? Customer support experience required
? Flexibility in work schedule and processes
? Professional customer service skills and a positive attitude required
? Possess analytical problem solving skills
? Good time management skills
? Ability to handle difficult or irate customers
? Ability to respond to and resolve customer inquiries
? Ability to listen effectively
? Ability to follow procedural guidelines to respond to and/or research customer questions
? Ability to work in a team environment
? Ability to diagnose and resolve customer problems via the telephone
? Ability to multitask and adapt to constantly changing environment.

Experience 0 – 5 Years

Industry Type BPO/ITES /CRM/Transcription

Functional Area ITES/BPO/KPO, Customer Service, Ops.

Location Mumbai

Keywords Help Desk

If you meet the above mentioned criteria, apply online

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